Terms of Service
We are here to help. We are committed to ethical,
spiritually impeccable and compassionate relationship with each one of our
customers. If you have any problem whatsoever,
personally. We will get back to you as soon as
possible. We enjoy connecting to our costumers.
my first values is integrity, including honesty and clarity. I
hate hidden fees, surprises in the smal print, ambiguous words
and duplicity. I want to make sure that you as my client are
crystal clear on the terms of service; what I am willing and
able to do and how I will do it. I want you to be clear on what
you are expected to do and exactly how we will work together. If
you have any question whatsoever, feel free to
contact me personally right now. Please read the
General terms of Service, so that our work
starts with clarity, honesty and integrity. If there are any
different terms for the product or service you've purchased, you
will find that information on the product page.
The Dream Alchemist
If you purchase a digital product, we do not offer refunds, as once you have it
there is no way to retrieve it. However, if you have any problems, we are here
to troubleshoot to make sure that the product gets to you as promised.
Some digital products that are part of a kit, package or service do offer
guarantees. Also, in some multipart digital products that are delivered in
separate days, you have up to 24-hours after purchase to ask for a refund.
Please read the specific guarantee for each product, which should be clearly
step Enrollment process
When you enroll for a consultation, program or mentorship, you land on a Resource Page with all the access numbers
and reminders for all the components of your consultation. There are contact
numbers for any question or problem, and your first bonus is immediately
As per instructions, your enrollment
is not complete until you do two more things:
Book your first appointment in my online scheduler
Fill out the email communication permission form (Requested for
long-term services where we need to send you support emails, ecourses, etc.)
I'll take it from there. Please follow the instructions closely so that we can
start as soon as possible and all the communication channels are in place. There
are troubleshooting instructions in the Resource Page.
If you have not
received an Email confirmation from my scheduling service (or me) saying that I received your
booking request, the enrollment is not finished. Don't wait!
and send the information to me personally.
Booking and time management
Please understand that my time for live, one-on-one private sessions is very
limited. There are people in mentorship, study courses and shamanic
consultations booking that time.
Following the requirements for cancellations and re-scheduling below allows
everyone to make the best use of their time and mine, without stress or waste.
When you book a time slot, I reserve it for you and prepare for you. That time
slot is not given to anyone else. When you disregard the
cancellation/re-scheduling requirements by making changes at the last minute,
you are taking the time slot you disregarded from someone else who could have
booked it, had you made the change with due anticipation. Keeping this
awareness allows us to connect within the highest frequency of love, harmony and
In most of programs or mentorships, you have up to 24 hours
after the first session to cancel. Your money will be returned, less a
the first session. Look for this guarantee.
||You have my full guarantee. If you do not feel 100%
great about this after our first session, you can cancel within 24 hours. No questions
|I will refund the
remainder of your payment, less a $500 fee for the
In individual consultations, you can cancel the session on or
before 5 business days previous to your appointment.
Same day cancellations will
not be accepted.
Cancellations after the 5-day cancellation period will not be
However, if you have an emergency and know that you will not be
able to meet the appointment, but it's past the cancellation deadline, feel free to
send me a note. I'm here to serve you and support you, so feel free to
communicate any problem and we'll work to address it.
Individual Guidance Sessions
Individual sessions must be re-scheduled at least
5 business days before the
appointment. If you have an emergency, please call me immediately to make
Missed appointments will be considered as rendered and there will
be no refund.
appointment in the same day for which you were scheduled is unacceptable. There will be
no same-day refund or re-scheduling.
If you show up late, you miss that
time. However, if due to a technical problem, we start your session late, we
will go over or, if not possible, add that time to your next session.
If the Technical Trickster shows up
and messes up with any session, we'll book one ASAP.
contact us here. (Include all information about date, time, service and
anything else we need to know in the description field.) You
can also re-schedule from the Support Page or the online scheduler. All that
information is available in the Support Page where you land. Bookmark it.
There are no sessions during the following months: From December
15 to February 15 (My writing retreat) and during the month of August (My
Use of the Book of Answers
It is your
responsibility to send your emails and write your journals. I can't do that for you and I have no
way of knowing if you need to send an email. Be proactive. In the landing page,
you get the links and instructions to set up your Book of Answers
membership. Do it immediately so you don't forget. Then when I send you the
invitation, click immediately.
Once you click on my
invitation to connect, you are up and running. If you have a specific number
of weeks of access, they start counting from the moment you click on the Invite.
For participation, follow the suggested curriculum, but feel free to communicate
when you need help.
Once a week. When
you have X number of months private access to the Book of Answers, it
means once a week contact, not unlimited emails. My recommendation is to wait
until you have a clear idea of a problem and you know that you are ready to
describe it fully, and then send your weekly email. You can also keep a journal
of the process in the service, and then ask me to check it and give you
feedback. The good thing about this is that you can keep referring back to this
You usually get at least
one bonus for immediate download after purchasing. When you fill out the email
communication form, you will receive the other bonuses in installments via